Shipping and Returns

Delivery and Returns/Refund Policy

We aim to get your order on the way to you as soon as possible, with all orders usually dispatched within 1-2 working days.

Please specify your address for delivery when you make your order.

All orders placed on a Friday, Saturday or Sunday will be dispatched on the following Monday. 

UK, Northern Ireland and Channel Islands

1st class and free for orders of £4.99 and over.

For orders less than £4.99 it is £0.50 P&P.

All other worldwide locations

Worldwide P&P is £3.60 for orders up to £60.

For orders over £60 shipping worldwide is £15

Lost Items

If your Twizlr hasn't arrived after 14 days then it's probably lost. Let us know and we'll send you another.

Returns Policy and Refunds

We hope you love your Twizlr products as much as we do, but if for any reason you are not completely satisfied with your order - although unfortunately simply 'not liking' a product isn't a legal reason! - we are happy to refund you the cost of the product(s) you return to us, provided that:

1. You let us know of your wish to receive a refund within 7 days of receiving your purchase 

2. The products are in their original, unopened and unused condition - we reserve the right to refuse refunds if products are in a unsaleable condition. 

You are responsible for the return shipping and additional postage costs. 

Please refer to the UK Government website on Accepting Returns and Giving Refunds for further information.